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Cancellation & Refunds Policy

Last updated: 27 September 2026

This policy explains your right to cancel orders placed with SONARD Ltd, and how refunds work. It forms part of our Terms of Sale.

Summary

When Can I cancel? What do I get back? When?
Before your order arrives Yes, any time Everything you've paid, including your deposit Within 14 days of telling us
After arrival, before collection Yes, any time Everything you've paid Within 14 days of telling us
Within 14 days of collecting Yes, for any reason Everything you've paid, less any reduction if the goods have been used Within 14 days of getting the goods back
Goods are faulty Yes. See "Faulty goods" A full refund within 30 days of collection. After that, repair, replacement or refund As soon as possible

Deposits

Your deposit is fully refundable if you cancel within the periods above.

How to cancel

Email orders@sonard.co.uk with your name and order number and tell us what you want to cancel (the whole order or specific items). You can use the model form below, but you don't have to.

We'll confirm your cancellation by email.

Returning goods you've already collected

  • Return the goods to Rodley Cricket Club Canal Bank Sports Ground Moss Bridge Road Rodley, Leeds Yorkshire LS13 1RL during our published collection times, or post them to that address at your own cost, within 14 days of telling us you're cancelling.
  • Please return the goods in their original condition and packaging where possible.
  • You can handle the goods as you would in a shop to check them. If they come back handled more than that (for example, a bat that has been knocked in, oiled or used), we may reduce your refund to reflect the loss in value.

How refunds are paid

  • Refunds go back to the card(s) you paid with. If you paid a deposit and a balance, the refund may appear as two separate amounts.
  • Refunds usually reach your account within 5–10 working days after we issue them, depending on your bank.
  • If you used a discount code, you'll be refunded the amount you actually paid for the cancelled items.

If we cancel an item

If an item becomes unavailable, we'll refund everything you have paid for it, and the rest of your order will go ahead unless you choose to cancel it too.

Faulty goods

Your rights under the Consumer Rights Act 2015 apply in addition to your right to cancel. If your goods are faulty, email orders@sonard.co.uk with your order number and a description (photos help). We don't charge you to return faulty goods.

Model cancellation form

(Complete and return this form only if you wish to cancel the contract.)

To: SONARD Ltd, [REGISTERED OFFICE ADDRESS], orders@sonard.co.uk

I/We* hereby give notice that I/We* cancel my/our* contract of sale of the following goods:

  • Order number:
  • Item(s):
  • Ordered on* / received (collected) on*:
  • Name of consumer(s):
  • Address of consumer(s):
  • Signature of consumer(s) (only if this form is sent on paper):
  • Date:

* Delete as appropriate.